Hey Broadband: Transforming Connectivity Across the UK

Hey Broadband is a UK-based telecommunications provider delivering Full Fibre (FTTP) broadband services to towns and rural areas. Founded in 2019 and headquartered in Altrincham, Cheshire, the company focuses on affordable, reliable, and ultra-fast internet with symmetrical speeds up to 900 Mbps. By bridging the digital divide, Hey Broadband ensures seamless connectivity for work, education, and entertainment, making it one of the fastest-growing alternative network providers in the UK.

Introduction

In today’s digital-first world, internet access is not a luxury—it is a necessity. From remote work to streaming entertainment and accessing online education, every aspect of modern life depends on reliable, high-speed connectivity. Hey Broadband has emerged as a rising star in the UK broadband market, dedicated to providing lightning-fast, affordable fibre internet to communities often overlooked by major providers. With its focus on Full Fibre to the Premises (FTTP) technology, the company is reshaping connectivity in mid-sized towns and rural regions.

The Story Behind Hey Broadband

Founded in 2019 in Altrincham, Cheshire, Hey Broadband was created with a mission to close the digital gap. The company recognised that while large cities enjoyed ultrafast internet, many towns and villages were left struggling with outdated copper connections. By investing in modern fibre-optic infrastructure, Hey Broadband is offering underserved communities the chance to experience next-generation speeds.

Hey Broadband is part of a growing wave of alternative network providers (altnets). These companies are challenging traditional telecom giants by focusing on innovation, customer satisfaction, and faster rollouts. Within just a few years, Hey Broadband has connected tens of thousands of homes and continues to expand its network footprint.

What Makes Hey Broadband Different?

Full Fibre Technology

Unlike part-fibre solutions that still rely on old copper wires, Hey Broadband uses Fibre to the Premises (FTTP). This means fibre-optic cables run directly into homes, ensuring minimal signal loss and delivering symmetrical speeds for both uploads and downloads.

Symmetrical Speeds

Hey Broadband stands out by offering symmetrical connections—where upload speeds match download speeds. This feature is crucial for remote work, cloud storage, video calls, gaming, and content creators who need fast uploads.

Transparent Pricing

Customers appreciate Hey Broadband’s clear pricing structure. With packages starting from budget-friendly options to ultra-fast gigabit plans, there is something for every household. Importantly, the company avoids hidden charges and offers flexible contract terms.

Customer-Centric Service

With excellent installation support, responsive customer care, and a dedication to problem resolution, Hey Broadband has earned positive reviews from many users. Their commitment to service helps build long-term trust.

Hey Broadband Packages and Plans

Hey Broadband offers three main plans designed to suit different needs:

Superfast 150 – 150 Mbps symmetrical speed. Ideal for small households, online meetings, and everyday browsing.

Megafast 400 – 400 Mbps symmetrical speed. Suitable for families, gamers, and multiple-device streaming.

Gigafast 900 – 900 Mbps symmetrical speed. The premium package for tech-savvy households, home offices, and heavy data users.

Each plan includes:

Free router

No setup fee on standard contracts

Transparent pricing with no mid-contract hikes

Customers also have the option to add:

Smart WiFi mesh pods for whole-home coverage

VoIP phone services to replace traditional landlines

Flexible contract lengths, including rolling monthly options

Coverage and Expansion

Hey Broadband has rapidly grown its coverage, focusing on mid-sized towns and rural areas across southern England. Counties such as Buckinghamshire, Oxfordshire, Surrey, West Sussex, and Hertfordshire are among the key regions currently served.

As of 2025, Hey Broadband has connected over 35,000 premises and continues to expand into new locations. By targeting underserved communities, the company is not just providing internet—it is enabling digital opportunities for education, business, and leisure.

Why Choose Hey Broadband?

Reliable Speeds

With a fibre-only network, Hey Broadband delivers consistent speeds that are not impacted by peak-time congestion in the same way as copper-based connections.

Future-Proof Infrastructure

FTTP technology is built to last for decades, supporting the ever-growing data demands of the future. By investing in fibre now, Hey Broadband customers are prepared for the next wave of digital innovation.

Affordable Options

Despite its high-quality service, Hey Broadband remains competitive in pricing, ensuring even rural households can enjoy high-speed internet without breaking the bank.

Flexible Contracts

Not everyone wants to commit to a long contract. Hey Broadband offers rolling and short-term deals, making it attractive for renters, students, and those who want flexibility.

Community-Focused Growth

Unlike national giants that focus on major cities, Hey Broadband prioritises smaller communities, ensuring no one is left behind in the digital age.

Customer Reviews and Reputation

Customer feedback is essential in the telecom industry, and Hey Broadband enjoys a solid reputation. With an average rating of 4 stars on TrustPilot, many customers praise the company for:

• Quick installation times
• Helpful engineers
• Reliable speeds
• Fair pricing

Of course, no provider is perfect. Some customers mention issues with cancellations or communication delays. However, Hey Broadband’s willingness to resolve problems demonstrates its customer-first approach.

The Importance of Full Fibre in Today’s World

The demand for bandwidth is growing rapidly. With 4K and 8K streaming, online gaming, remote work, and smart home devices, traditional broadband often falls short. Full Fibre broadband is the backbone of the digital future, and providers like Hey Broadband are ensuring that even smaller communities can participate in this digital revolution.

By offering symmetrical gigabit speeds, Hey Broadband is future-proofing homes and businesses, enabling them to thrive in a world where digital connectivity drives everything.

Comparing Hey Broadband with Other Providers

When compared with larger providers, Hey Broadband holds its own:

BT and Virgin Media often provide high speeds but focus mainly on big cities.

Sky and TalkTalk are widely available but usually rely on slower, part-fibre networks.

Hey Broadband specifically targets underserved towns and villages, offering fibre-only solutions that are faster and more reliable.

This unique positioning gives Hey Broadband a competitive edge in regions where other providers cannot match their service quality.

The Future of Hey Broadband

Looking ahead, Hey Broadband plans to expand further across the UK. With increasing demand for digital services, the company is well-placed to grow its footprint, invest in infrastructure, and continue improving customer service.

As the UK government pushes for nationwide gigabit-capable broadband, Hey Broadband’s role will only become more significant. By focusing on rural and mid-sized towns, it is contributing directly to bridging the digital divide.

Conclusion

Hey Broadband is not just another internet provider; it is a mission-driven company working to bring fast, reliable, and affordable broadband to communities that need it most. With Full Fibre technology, symmetrical speeds, transparent pricing, and customer-first service, it has positioned itself as one of the most promising altnet providers in the UK.

In a time when internet access defines economic opportunity, education, and quality of life, Hey Broadband is more than a telecom brand—it is a digital lifeline for thousands of homes and businesses across the country.